Refund policy

Return, Exchange & Refund Policy

General Terms

  • We reserve the right to refuse returns or refunds that do not comply with this policy.
  • All return requests must include photos for verification and processing.
  • By placing an order, the customer agrees to the terms of this Shipping & Return Policy.

Restocking Fees & Shipping Costs

  • Returns not due to damage, defect, or our error are subject to a 25% restocking fee and all shipping costs.
  • Shipping charges are non-refundable.
  • Assembly fees are non-refundable.

The Following Items Cannot Be Returned

  • Assembled cabinets
  • Custom-ordered cabinets and items with modifications
  • Installed, used, or open-box items
  • Items that have already been assembled
  • Discounted Items
  • Discontinued items

Standard Return Window

  • Return requests must be submitted within 14 days of delivery.
  • No returns will be accepted after 14 days from the delivery date.

Damages & Exchanges

Important: Notify us within 48 hours at sales@integrityhomesupply.com so we can assist you with a claim. We reserve the right to deny damage claims and charge for replacements after this notification period has expired.

Inspection & Delivery

If you notice any visible damage or missing items, please:

  1. Note the damage or shortage on the delivery receipt.
  2. Take photos of the damaged items and packaging.
  3. Notify us within 48 hours at sales@integrityhomesupply.com so we can assist you with a claim.

Exchange Instructions

To initiate an exchange, please email photos of the damaged or defective item(s) clearly showing the reported issues. The subject line of your email must have your order#.

A minimum of three (3) photos per item is required, taken from different angles, including:

  • A close-up of the damage.
  • A photo showing the entire affected product.

These photos help us better understand the issue and process your exchange more quickly. All images must be submitted in the highest resolution supported by your device and must be clear, well-lit, and properly focused.

Images that do not meet these standards may be rejected, and additional photos may be requested. Failure to provide requested images may result in denial of the exchange request.

Returns & Exchange Eligibility

To qualify for a return:

  • Items must be unused, in original condition, and in their original packaging.
  • Proof of purchase (receipt or order confirmation) is required.
  • Returns must be initiated by contacting customer service with your order#.
  • Requests must include the reason for return and supporting photos when applicable.

Buyer's Remorse

  • Customers are responsible for all return shipping costs.
  • Items must be returned using the same shipping method used for delivery. Cabinets and vanities must be returned via LTL Freight on a pallet.
  • If the customer cannot arrange return shipping, refund eligibility may be forfeited.
  • Refunds are issued only after returned items are received, inspected, and approved.

Damaged, Defective, or Incorrect Items

  • Inspect your order immediately upon receipt and contact us if any items are damaged, defective, or incorrect.
  • We may require damaged or defective items to be returned for inspection before issuing a refund or replacement.
  • Resolutions may include a partial refund, full refund, replacement parts, or replacement products at our discretion.

Non-Returnable Items

  • Door samples, assembled cabinets, custom orders, or modified items (including custom-painted items) are non-returnable unless they arrive damaged or defective.
  • Final sale items and products discounted are non-returnable.

Exchanges

  • Exchanges for incorrectly shipped items typically require 10–14 business days, including delivery.
  • Customized, custom-painted, or assembled replacement products may require up to 8 weeks depending on manufacturer production schedules.
  • The fastest option may be to return the incorrect item and place a new order once the return has been approved.

Refunds

  • Customers will be notified once returned items have been received and inspected.
  • Approved refunds are processed within 14 business days to the original payment method.
  • Bank and credit card processing times may vary.
  • If more than 15 business days have passed since refund approval, please contact us at sales@integrityhomesupply.com.

Contact Information

For returns, exchanges, damage claims, or refund inquiries, please contact:

Email: sales@integrityhomesupply.com