Shipping policy

Shipping Policy

Thank you for choosing Integrity Home Supply. We are committed to providing safe and reliable delivery of your cabinets and products. Please review our shipping terms below.

Order Processing

  • Orders are processed within 3–5 business days after full payment is received.
  • Processing time does not include shipping time, assembly, customization, or custom painting.
  • Orders placed on weekends or holidays begin processing the next business day.
  • Custom or out-of-stock items may require additional time. We will notify customers of any delays.

Shipping Methods

Freight Shipping (LTL)

  • Most cabinet orders are shipped by LTL Freight.
  • Products are securely palletized and wrapped for transportation.
  • Freight delivery is curbside only unless otherwise arranged.

Ground Shipping

  • Smaller items such as hardware, trim, fillers, and moldings may ship through FedEx, UPS, or USPS.
  • Tracking information will be provided once the order ships.

Estimated Delivery Times

Shipping Method Estimated Transit Time
LTL Freight 5–10 Business Days
FedEx, UPS, USPS 2–7 Business Days
Local Delivery (within 50 miles of Philadelphia) 1–3 Business Days

Most orders arrive within 7–14 business days from the order date, depending on product availability and location.

Delivery Information

  • All deliveries are curbside unless otherwise arranged.
  • Delivery drivers are not responsible for moving products inside homes, garages, or buildings.
  • Customers are responsible for having enough help available to unload and move products.

Delivery Access Requirements

Customers must provide accurate delivery information and notify us of any delivery restrictions, including:

  • Narrow roads or driveways
  • Limited parking or unloading space
  • Low bridges or clearance issues
  • Gates or restricted access areas

Failure to provide delivery information may result in additional fees, delays, or unsuccessful delivery attempts.

Storage Fees

If delivery is delayed more than 10 business days after products are ready due to customer-related reasons, a storage fee of $50 per day per order may apply.

Oversized Items

Some oversized products, including large pantry cabinets, long flooring pieces, and vanities over 60 inches wide, may require tailgate-only delivery due to size and weight.

Shipping Rates

Shipping costs are calculated based on the products ordered, shipment size, delivery location, and shipping method. The applicable shipping charges will be displayed during checkout before payment is completed.

Any free or discounted shipping promotions will be clearly shown at checkout.

Inspect Your Order Upon Delivery

Please inspect your shipment before signing the delivery receipt.

If you notice damage or missing items:

  1. Note the issue on the delivery receipt.
  2. Take photos of the damage, packaging, and shipping labels.
  3. Contact us within 48 hours.

Concealed damage must also be reported within 48 hours with photos.

Claims not reported within the required timeframe may be denied.

Shipping Restrictions

We currently do not ship to:

  • Alaska
  • Hawaii
  • U.S. Territories
  • APO/FPO addresses
  • PO Boxes

If your location requires special shipping arrangements, please contact us before placing your order.

Damaged, Lost, or Missing Shipments

If your order arrives damaged, incomplete, or is lost during shipping, contact us immediately with photos and supporting information.

Approved claims may be resolved with replacement parts, replacement products, or another solution at our discretion.

Integrity Home Supply
2950 Grant Ave, Philadelphia, PA 19114

Email: sales@integrityhomesupply.com
Phone: (215) 821-2577